Support

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Tired of paying good money for poor support ? Tired of waiting for that return phone call that if it comes at all, usually comes too late ? Tired of seeing the “buck” hand-balled back and forth between software and hardware vendors? For years we have heard these complaints, but not from our clients. Approximately 40% of our user population have abandoned opposition products and moved to MediFlex, citing poor and expensive support as one of their primary reasons. We publish our entire client list (with their permission) in our standard marketing material – a sure sign of our confidence in our past and present track record in this area.

We believe that good service is a vital component of the provision of software solutions in today’s technology-driven marketplace. In the deployment of a mission-critical computer solution for today’s busy medical practices, training and on-going support are as critical as the product itself. We regard the installation of a new client as the beginning of a mutually beneficial on-going relationship. To this end, our training and support service offerings are as follows:

  • Attendance at your site for software installation and initial staff training
  • Presence of one of our support staff for the entire first day “live” (optional)
  • Telephone support 24 hours a day, 7 days per week, including public holidays, at no extra charge
  • Free Remote Interactive support via the Internet (with your permission)
  • Newsletters
  • Software upgrades
  • Backed by over 34¬†years of dedicated service to the medical profession