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Support Services

Tired of paying good money for poor support ? Tired of waiting for that return phonecall that if it comes at all, usually comes too late ? Tired of seeing the "buck" handballed back and forth between sotware and harware vendors ? For years we have heard these complaints, but not from our clients. Approximately 40% of our user population have abandoned opposition products and moved to MediFlex, citing poor and expensive support as one of their primary reasons. We publish our entire client list (with permission) in our standard marketing material - a sure sign of our confidence in our past and present track record in this area.

We believe that good service is a vital component of the provision of software solutions in today's technology-driven marketplace. In the deployment of a mission-critical computer solution for today's busy medical practices, training and on-going support are as critical as the product itself. We regard the installation of a new client as the beginning of a mutually beneficial on-going relationship. To this end, our training and support service offerings are as follows :-

  • Attendance at your site for software installation and initial staff training
  • Presence of one of our support staff for the entire first day "live" (optional)
  • Telephone support 24 hours a day, 7 days per week, including public holidays, at no extra charge
  • Free Remote Interactive support via the Internet (with your permission)
  • Free Newsletters
  • Free Software upgrades
  • Backed by over 25 years of dedicated service to the Medical Profession
  • A powerful Online Forum providing an ideal vehicle to promote the posting of questions, exchange of ideas, bug notifications, tips and tricks, feature requests, etc. Please consider registering if you have not already done so. Click here to access the Forum.

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