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FAQ's

 
 

Frequently Asked Questions

  1. Does MediFlex provide Prescription writing facilities?
  2. What types of billing are supported?
  3. How is the product costed?
  4. Who is using MediFlex in my region?
  5. What type of equipment is required to run MediFlex?
  6. Why don't you supply hardware?
  7. What guarantees do you offer

Q. Does MediFlex provide Prescription writing facilities?

A. Yes, our own fully-integrated clinical module is now available, and prescribing is via the authoritive MIMS drug data.

We also provide a link to Medical Director.

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Q. What types of billing are supported?

A. Private, Hospital, Medicare, Veterans Affairs, Workcare and T.A.C.

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Q. How is the product costed?

A. Licensing fees for MediFlex are based on the number of workstations that require access to the system. There is no limit to the number of practitioners that can be supported on the one system, and no charges apply to the registration and billing activities of any practitioner. Dedicated servers and workstations only utilising the MediFlex demographics fed to a third-party script-writing package DO NOT constitute a licence.

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Q. Who is using MediFlex in my region?

A. We currently support sites in five states of Australia. We are happy to make available our complete list of clients and contact phone numbers upon request. Unlike most of our competitors, this list is not filtered to provide selective and glowing reports from a special group of favoured sites. Given that we do not have any unhappy clients, our complete client list can also be considered our list of reference sites, and our best marketing tool.

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Q. What type of equipment is required to run MediFlex?

A. Ideally, MediFlex should be run on an Intel Pentium (>550mhz, min 256mb ram). These days, the standard, entry level business machines offered over the counter are more than adequate. Remember that you will most likely want to run other applications as well, such as word-processing, Internet, email, cashbook, etc. The performance of a computer running Microsoft Windows, and a host of Windows-based products can be improved greatly by adding more memory - the more the better. A minimum screen resolution of 800x600 is recommended. Windows95 and WindowsME are not supported.

Factors governing final choice of equipment should include the service offerings of the potential supplier. Do not purchase your equipment on price alone. This will most likely prove to be false economy.

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Q. Why don't you supply harware?

A. Years ago we did, but the market has changed significantly. More business are now geared up to supply and service equipment, and the PC has now reached the "commodity" level. MediFlex does not require specialised hardware to function, and therefore the supply and service of the equipment and any required network configuration is best handled by local dealers.

Don't be fooled by the "one stop shop" concept. These offerings usually result in one organisation initially co-ordinating the deal, but then sub-contracting out the service tasks to local hardware dealers anyway, and at inflated prices. This approach almost always results in a more expensive purchase for no on-going benefit. "Bigger" is very rarely "better".

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Q. What guarantees do you offer?

A. If you are not satisfied with our product or our service within three months of the date of installation, for any reason whatsoever, we will refund your money in full, less installation and training fees. We are not in business to generate revenue without feeling satisfied that the client is happy and comfortable with their investment in our products and services.

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